Hello Gateway is a superhighway message delivery platform architected and built to provide organisations
with a high-performing, reliable and secure delivery of real-time mission-critical information across multiple
channels. Today, it is used to send millions of messages daily.

Message Across Multiple Channels from a Single Platform

Hello Gateway’s API enables messaging across multiple channels that include SMS, RCS, Email, Voice, Fax,
Mobile App Push Messaging and Social Network Messaging platforms WhatsApp, Facebook Messenger,
Tok-Tok!, and WeChat (coming soon) in a single platform.

Message Delivery Analytics

Keep track of every communication you send. With Message Delivery Analytics, you have access to message
status information and can perform actions for each message you send. For example, if a message cannot be
delivered, you can use the data to failover to another messaging channel.

Why Hello Gateway

We understand that building up the communications infrastructure to support enterprise messaging is a
non-trivial endeavor. With more than a decade of investment and deep expertise in this area, our highly
evolved products, tools and infrastructure provides for all your business messaging needs.

Use Cases
  • Transaction Alerts

  • Parcel Tracking Notifications

  • Two-Way Marketing Communications

  • Real-Time Incident Response

  • Field Service Management

  • One-Time Passwords

  • Large-scale High Speed Emergency Broadcasts

  • Fraud Management

  • Rapid Personnel Mobilisation

  • Crisis Coordination

Hello Gateway is crafted with minimal straight-through processing of information, resulting in throughput that
is large yet highly reliable. It also has direct leased lines deployed to Telco Gateways and connectivity to more
than 1200 mobile operators globally.

Extreme Reliability

For years, customers have chosen Hello Gateway for its ability to meet their stringent enterprise messaging
needs for a highly-reliable and robust platform designed for real-time information delivery. Hello Gateway
delivers mission-critical services for enterprises round-the-clock with a service availability of up to 99.5%
and beyond (subscription dependent). It addresses reliability through three layers:

  • Pre-emptive Layer

    Critical early warning system for monitoring the
    health of the Hello Gateway servers.

  • Recovery Layer

    Contains task tracking, persistence and recovery
    mechanisms, ensuring recovery and continuous
    operations when interruptions are encountered
    during message delivery.

  • Redundancy Layer

    Addresses and manages recovery for message
    delivery failures at multiple points; across web
    applications, message controllers and
    communication resources.

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